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Q1. How can you offer such great savings on home appliances?
Q2. I want to locate a particular product in a WBh store, how can
I find it?
Q3. Can I order products on-line?
Q4. Can I purchase gift cards?
Q5. What is your return policy?
Q6. Do you offer gift receipts?
Q7. Do you offer a layaway service?
Q8. What is the difference between WBh and a department or specialty store?
Q9. What is the difference between WiseBuy Home and a discount store?
Q10. How do I find out about employment opportunities at WiseBuy Home?
Q11. How do I find out about opening a WiseBuy Home store?
Q12. I am a potential supplier/vendor. Who do I talk to?
Q13. I am a potential wholesale purchaser. Who do I talk to?
Q14. Do you offer a Commercial Program?
Q1. How can you offer such great savings on home appliances?
Through WiseBuy Home's network of international sourcing
and buying power, our buyers are able to negotiate the best deals wherever and
whenever they happen. We can ensure that the exceptional deals our buyers make can be passed on to
our customers every single day. With our “no frills” yet professional shopping
environment, we can keep our costs down while focusing on customer services like our full
warranty and delivery programs.
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Q2. I want to locate a particular product in a WiseBuy
Home store, how can I find it?
Thousands of new items arrive in every WiseBuy Home store, every week. Not only does
this mean more choice for you, it also means that no two WiseBuy Home stores are ever
the same and that the merchandise varies tremendously from store to store, week
to week. For this reason our customers are encouraged to browse for the newest and best
deals: what you can count on is finding the best value on brand names.
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Q3. Can I order products on-line?
Because our products are continuously changing with thousands of new items
arriving in our stores every week, we are unable to offer on-line shopping. Besides,
seeing and touching is part of the experience. Our stores offer exciting new items daily
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Q4. Can I purchase gift cards?
Yes, you can purchase gift cards in any denomination at any one of our WiseBuy Home
stores.
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Q5. What is your return policy?
- Within 14 days, with original register receipt and tickets attached to the
merchandise, any refunds given will be in the tender paid.
- After 14 days, with original register receipt and tickets attached to the
merchandise, any refunds given will be in the form of a credit note or gift card
in the amount paid.
- Exception: For Appliances and Mattresses a 14 day credit note will be provided
or if retuned a stocking fee will apply.
- For appliances that "don't fit" or for which you've changed your
mind, we will happily
exchange the product or supply a store credit.
- For returns without a register receipt, valid government issued photo identification
must be provided, and any refunds given will be in the form of a store credit or gift card.
- We respect your privacy and do not retain your government-issued identification
number. Your identification number is electronically converted to a substitute
number. This substitute number, together with your identification type,
name and address, is stored on our system as set out in our Privacy
Notice. Information collected at the time merchandise is returned
will only be used to process and track returns and help administer our loss prevention
program.
- All returns require customer signature. Returns may be limited or declined,
at our discretion.
- Items returned with gift receipts may be exchanged or receive store credit
only. Other restrictions may apply.
We are unable to accept the return of damaged or scratched products. Other
exceptions may apply.
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Q6. Do you offer gift receipts?
Yes, we are pleased to offer gift receipts for your shopping convenience. Please
keep in mind, items returned with gift receipts may be exchanged or receive store
credit only. Other restrictions apply.
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Q7. Do you offer a layaway service?
With exciting new merchandise arriving in our stores every week, our products
sell quickly. In order to offer you the very best prices, we are not able to
put items on layaway. So when you see a great deal, we encourage you to grab
it because at our prices, it won't last long! For your convenience, we will put
items on hold for a maximum of 24 hours with a 50% deposit. Ask one of our associates
at a WiseBuy Home store for more details about this service. Please note a re-stocking
fee may apply for products not claimed after the 24 hour period.
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Q8. What is the difference between WiseBuy Home and a department or specialty store?
Department or specialty stores carry brand name at brand name prices. WiseBuy Home is
able to offer the same merchandise at up to 60% less
- every day. Also, department stores generally carry the same merchandise for
the whole season, whereas WiseBuy Home buyers are constantly in the marketplace looking
for the best deals on exciting new products. And with more than 10,000 new items
arriving in-store every week, you never know what treasures you'll find.
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Q9. What is the difference between WiseBuy
Home and a discount store?
The difference between WiseBuy Home and a discount store is in the QUALITY and VALUE
of the products offered. Very often discount stores buy products from WiseBuy Home. We are able to
pick the best products to offer you and keep the prices lower than most specialty stores.
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Q10. How do I find out about employment
opportunities at WiseBuy Home?
We are always looking for enthusiastic, vibrant employees. To find out about all the
exciting opportunities with WiseBuy Home click here.
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Q11. How do I find out about opening a WiseBuy Home store?
We are always growing and opportunities are available. To find out about opening
a WiseBuy Home store click here.
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Q12. I am a potential Supplier/vendor. Who do I talk to?
If you are interested in becoming a vendor to WiseBuy Home, please see
our Supplier Program page.
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Q13. I am a potential wholesale purchaser. Who do I talk to?
If you are an interested Dealer, please see
our Dealer Program page.
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Q14. Do you offer a Commercial Program?
We have a web based request form to help with Commercial Programs. Check out our
Commercial Program page.
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